What does one do when one purchases some software and cannot get it installed on ones computer? If one is a blogger, one writes about her experience in her blog! Thus, the topic of this blog entry.
Paint Shop Pro 2108 was my program of choice for editing photos and creating web site "stuff",
or so I thought. But alas, I couldn't get the little execute file that allows you to install any software on a computer to even appear. So, I had to resort to going into the file tree, you know, that place where all your files are that looks like a tree, and try to install the thing manually. That didn't work either. So, after many attempts I resorted to sending an email to the Paint Shop Pro customer support informing them of my dilemma and asked for their assistance. Heaven knows I wasn't expecting what I got.
I could bore you to death quoting emails (and there were many) from AK, their customer support tech. However, to this day I swear s/he/it is a computer/robot! There was little to no sign of humanness in her/his/its correspondence. S/he/it was as rote as it comes in trying to communicate what I needed to do to have a successful instillation of their product. Regardless of her/his/its efforts, and mine, we were just not able to get the thing installed. It is as simple as that.
In our own little way, AK and I developed a sort of a relationship through our email communications. I would be brief and somewhat curt. S/he/it would be very, and I mean very, technical, specific, and to the point. I would try to crack a joke, and it would fly over her/his/its head. Our communications eventually became almost romantic. I don't think we fell in love, but we definitely developed some kind of feelings toward each other!
While emails were flying back and forth between AK and myself, I discovered another paint shop program on my computer that I had forgotten I had. If you know me, you know I am capable to doing something like that! No need to go into detail as to how this happened, it just happened. So, I sent yet another email to AK and told her/him/it no need to prolong the misery for both of us that I was giving up, thanks for her/his/its help. I forgot about it.
Well, tonight I was checking my email and realized I had another email from AK. And, bless her/his/its heart, she/he/it had not given up. The email included step by step instructions as to what I needed to further do, which included sending her/him/it reports generated by my computer, as another attempt to get the software installed.
I could not resist. I sent the following reply to AK's email:
Greetings AK!!!! I was very surprised when I received your last email. I thought I had been long forgotten. I appreciate your continued efforts on my behalf.
Fortunately, or unfortunately I guess, I have acquired an old version of Jasc Paint Shop Pro 7.0 and am perfectly happy with what it can do for me. It installed the first attempt, and I've been using it to make buttons for my web sites, creating interesting photos, and even made a few .gif's. So, I don't need Corel Paint Shop Pro any longer, thank you very much!
I hate that you went to the trouble of providing me with instructions of yet additional "stuff" (my words, not yours) to send to you. You are a sweet heart for putting up with this old lady as long as you have.
I wish you well. I still wonder about you, whether you are human or a robot. Oh, you did loosen up a bit but not much. That's okay, we are who we are.
AK, if you ever get bored sometime feel free to send me another email. I do like hearing from ya!!!
Sorry, I guess I am being a little facetious and having fun at your expense. I seriously do appreciate your attempts to assist me. I am sorry it just didn't help much!
Take care AK!
To my surprise I did get one last email reply from AK. In it s/he/it referred to me as "dear". A break through!!!! Maybe we did fall in love!
Well, the bottom line is do not ever buy Corel products! You might find yourself communicating with AK and that might make me jealous!!!!!
Until next time...